Customer Support Administrator – Dutch & French en Barcelona

Gi Group is recruiting a Customer Service Representative to join Agilent Technologies (end client), in a multicultural and customer-oriented environment.

Mandatory requirements

English + French + Dutch: high professional level (used daily with customers and internal teams).

Well-organized, methodical and detail-oriented profile with a strong customer focus.

What will your mission be?

Support Sales representatives and customers, ensuring smooth and accurate processes: order management, invoicing and follow-up in SAP, acting as the key link between customers and internal teams to deliver an excellent customer experience.

Key responsibilities

Order processing: create and manage customer orders, ensuring accuracy and on-time delivery.

Sales & customer support: provide information, resolve issues and support customers after the sale.

Internal coordination with teams such as Sales, Logistics, Installation, Public Tenders, Credit & Collection, etc.

Manage the customer journey: from the initial request to final delivery, following company procedures and policies.

Continuous improvement: suggest ideas to optimize processes and ways of working.

Administrative tasks: handle documentation and regular administrative duties in line with established procedures.

Conditions

Hybrid model: on-site Tuesday to Thursday / remote Monday and Friday

Working hours: 8:00 am – 5:00 pm

Salary: €29,000 gross/year

Contract type: temporary contract via Gi Group (ETT) for Agilent

Expected start date: 01/07/2026

Estimated duration: 4 months

Nice to have

Previous experience in Customer Service / Back Office / Sales Administration.

Knowledge of SAP (or similar ERP systems).