Customer Service Admin - Dutch en Barcelona

Gi Group is recruiting a Customer Service Representative to join Agilent Technologies (end client), in a multicultural and customer-oriented environment.

Mandatory: Native/professional Dutch and professional-level English (used daily to communicate with customers and internal teams).

What will your mission be?

Support Sales representatives and customers, ensuring smooth and accurate processes: order management, invoicing and follow-ups in SAP, acting as the key link between customers and internal teams to deliver an excellent customer experience.

Key responsibilities

Order processing: create and manage customer orders, ensuring accuracy and on-time delivery.

Sales & customer support: provide information, resolve issues and support customers after the sale.

Internal coordination: liaise with teams such as Sales, Logistics, Installation, Public Tenders, Credit & Collection, etc.

Manage the customer journey: from the initial request to final delivery, following company procedures and policies.

Continuous improvement: suggest ideas to optimize processes and ways of working.

Administrative tasks: handle documentation and regular administrative duties in line with established procedures.

Conditions

Hybrid model: On-site Tuesday to Thursday / Remote Monday and Friday

Working hours: 8:00 am – 5:00 pm

Salary: €29,000 gross/year

Contract type: Temporary contract via Gi Group (ETT) for Agilent

Expected start date: 01/07/2026

Estimated duration: 4 months

What are we looking for?

A motivated, well-organized and detail-oriented profile.

Customer-focused with the ability to coordinate with multiple stakeholders.

Key requirement: Dutch (native/professional) + English (professional).

Previous experience in Customer Service / Back Office / Sales Administration is a plus.

Knowledge of SAP (or similar ERP systems) is a plus.

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