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Temporary Customer Service Coordinator
2026-03-27
Jornada completa
Contrato temporal
From Gi Group, the Italian multinational leader in Human Resources solutions, we support you in the search for your next professional challenge.
Currently, from our Barcelona office we are managing the selection process for our client Agilent Technologies and we are looking for a temporary Customer Service Coordinator to support large‑scale operations.
Job description
Agilent inspires and supports the discoveries that improve quality of life. As a Customer Service Coordinator you will join Agilent Global Operations and act as the key link between customers and internal teams. Your mission will be to ensure correct order processing, SAP tracking and a seamless customer experience from request to invoicing in a high‑volume, complex environment.
Main responsibilities
Manage orders and ensure correct processing and on‑time delivery.
Support sales teams and customers in pre‑sales and after‑sales tasks (repairs, calibrations, changes and returns).
Act as the central contact between customers and internal teams (Sales, Logistics, Installation, Public Tenders, Credit & Collections).
Manage the end‑to‑end customer journey according to corporate processes (from request to invoicing).
Identify and propose improvements to optimize operational processes and order fulfillment.
Perform administrative tasks, data entry and SAP follow‑up with high accuracy.
Resolve incidents using established policies and procedures; coordinate with third parties/suppliers when required.
Essential requirements
Previous experience as a customer service coordinator in large‑scale operations (essential).
Fluent Spanish and English (spoken and written).
Demonstrable experience in order administration, incident management and cross‑functional coordination.
Proficient in MS Office; experience with SAP (SAP ECC) and CRM highly valued.
Ability to plan and prioritise tasks in dynamic environments and communicate with multiple stakeholders.
Proactive, customer‑oriented profile with analytical skills to identify improvements.
Conditions and benefits
Employment through a temporary agency (ETT) managed by Gi Group Spain for Agilent: minimum 6‑month contract, for a specific project (no estimated end date).
Expected start date: 1 May 2026.
Full‑time: 40 hours/week with flexible start between 08:00–09:00 and finish between 17:00–18:00.
Standard schedule: 08:30–17:30 (adjustable within the indicated window).
Hybrid modality: 2 days/week remote + on‑site at Barcelona WTC.
Gross annual salary: €28,000.
Training and onboarding provided by Agilent; multicultural team and international working environment.
Farmacéutica y biotecnología
Farmacéutica y Biotecnología
93847
Barcelona - Barcelona
Se insta a los candidatos/as a leer y aceptar la Política de Privacidad (Ley Orgánica 15/1999, de 13 de Diciembre, de Protección de Datos de Carácter Personal (LOPD), detallada en www.gigroup.es
From Gi Group, the Italian multinational leader in Human Resources solutions, we support you in the search for your next professional challenge.
Currently, from our Barcelona office we are managing the selection process for our client Agilent Technologies and we are looking for a temporary Customer Service Coordinator to support large‑scale operations.
Job description
Agilent inspires and supports the discoveries that improve quality of life. As a Customer Service Coordinator you will join Agilent Global Operations and act as the key link between customers and internal teams. Your mission will be to ensure correct order processing, SAP tracking and a seamless customer experience from request to invoicing in a high‑volume, complex environment.
Main responsibilities
Manage orders and ensure correct processing and on‑time delivery.
Support sales teams and customers in pre‑sales and after‑sales tasks (repairs, calibrations, changes and returns).
Act as the central contact between customers and internal teams (Sales, Logistics, Installation, Public Tenders, Credit & Collections).
Manage the end‑to‑end customer journey according to corporate processes (from request to invoicing).
Identify and propose improvements to optimize operational processes and order fulfillment.
Perform administrative tasks, data entry and SAP follow‑up with high accuracy.
Resolve incidents using established policies and procedures; coordinate with third parties/suppliers when required.
Essential requirements
Previous experience as a customer service coordinator in large‑scale operations (essential).
Fluent Spanish and English (spoken and written).
Demonstrable experience in order administration, incident management and cross‑functional coordination.
Proficient in MS Office; experience with SAP (SAP ECC) and CRM highly valued.
Ability to plan and prioritise tasks in dynamic environments and communicate with multiple stakeholders.
Proactive, customer‑oriented profile with analytical skills to identify improvements.
Conditions and benefits
Employment through a temporary agency (ETT) managed by Gi Group Spain for Agilent: minimum 6‑month contract, for a specific project (no estimated end date).
Expected start date: 1 May 2026.
Full‑time: 40 hours/week with flexible start between 08:00–09:00 and finish between 17:00–18:00.
Standard schedule: 08:30–17:30 (adjustable within the indicated window).
Hybrid modality: 2 days/week remote + on‑site at Barcelona WTC.
Gross annual salary: €28,000.
Training and onboarding provided by Agilent; multicultural team and international working environment.
